Support

Help with FlowPilot Leads

Answers to the common questions, and how to reach a person. We reply within one business day.

Contact support

Email support@flowpilotsuite.com or call or text +1 888-481-5859. Include the email on your account, your iPhone model and iOS version, and a screenshot if something looks wrong. You can also use the contact form.

Response time: within one business day.

Flow Pilot Suite LLC
5455 Latches Ln, Lakewood Ranch, FL 34211

How to sign in

  1. Open FlowPilot Leads on your iPhone.
  2. Tap Continue with Google, use Sign in with Apple, or sign in with your email address and password.
  3. New here? Create a free account from the same screen. The free account makes invoices.

On the web, sign in at flowpilotleads.com/login with the same account. Forgot your password? Tap Forgot password? on the sign-in screen and follow the email.

How to cancel a subscription

Plans bought in the app are Apple subscriptions, so you cancel them in your Apple ID settings, not in the app:

  1. Open Settings on your iPhone and tap your name at the top.
  2. Tap Subscriptions.
  3. Tap FlowPilot Leads, then Cancel Subscription.

Cancelling stops future renewals. You keep your plan until the end of the period you already paid for, and your account then returns to FlowPilot Free. Refund requests for App Store purchases go to Apple at reportaproblem.apple.com, and Apple decides them.

Plans bought on the web are billed monthly by Flow Pilot Suite LLC. To cancel, email support@flowpilotsuite.com from the email address on your account; the cancellation takes effect at the end of the paid period.

Delete my account

You can delete your account yourself in the app:

  1. Open FlowPilot Leads and go to Settings, then Account.
  2. Tap Delete my account.
  3. Confirm. Your access ends right away.

Or email support@flowpilotsuite.com from the email address on your account with the subject line Delete my account, and we will do it for you.

Either way, your personal data is deleted or de-identified within 30 days, except records the law requires us to keep, such as invoices and payment records. Deleting your account does not cancel an App Store subscription; cancel it in your Apple ID settings first so it does not renew. If you are a driver or staff member on someone else's business, deleting your account removes your personal profile and the business keeps its own operating records. The full schedule is in the Privacy Policy.

Questions we get

Which devices does it run on?

iPhone. It also runs on iPad. There is no version for other phones.

Is there a free plan?

Yes. FlowPilot Free is $0 and makes invoices. The paid plans are on the Pricing page.

Why does the app ask for my location?

Only drivers who go On Duty or run a delivery share their location, and only with the business they work for, so dispatch can see progress and the customer can get an ETA link. It is off when you are not On Duty. You control it in your iPhone's Settings under the app's name.

A device check looks wrong.

Device checks come from third-party data services and are informational. If a result looks wrong, run it again later and check the device yourself before you buy or sell it.

How do I stop text messages from FlowPilot Suite?

Reply STOP to any message. The Messaging Terms describe the program.

Can I use it without a business?

The service is for businesses and for users 18 and older.

Where is my data stored?

In the United States. The Privacy Policy lists every service provider we use.